Returns & Exchanges

At Facebook Food Market, we are committed to delivering the freshest ingredients to your door; however, due to the perishable nature of our products, we offer a specialized 24-hour claim window to ensure your complete satisfaction.

1

Inspect Your Order

Thoroughly check your food items upon arrival to ensure all perishable goods meet our high quality and safety standards.

2

Document Issues

If you notice any damage or quality concerns, take clear photographs of the product and the packaging labels immediately.

3

Submit a Claim

Contact our support team within 24 hours of delivery through your order dashboard to submit your photos and request a refund or replacement.

4

Proper Disposal

Once your claim is approved, you do not need to ship the food back to us; please follow local guidelines for the safe disposal or composting of the items.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing